At Games Club UK Ltd, we strive to provide our customers with the highest quality products and the best possible customer service. If you are not completely satisfied with your purchase, please follow the guidelines detailed below.

If you receive a damaged item or if we have sent you the wrong game, please report to us within 24 hours of receiving the package. You can reach us by sending an email to info@gamesclubuk.com.

In your email, please include the following information:

• Your order number
• A description of the damage or the incorrect item received
• Photographic evidence if possible

Once we receive your email, our customer service team will review your claim and guide you through the return process.

After we have processed your claim, we will provide you with a return shipping label. Please securely pack the item in its original packaging and attach the return label to the outside of the box.

Once we receive the returned item, we will inspect it and process your refund or exchange as quickly as possible.

Refunds will be processed to the original method of payment. Please allow up to 7 business days for the refund to appear on your statement.

If you wish to exchange a damaged or incorrect item for the same item, please indicate this in your initial email to us. We will process the exchange as soon as we receive the returned item.

If you have any questions or concerns about our return policy, please do not hesitate to contact us at info@gamesclubuk.com. We are here to help!